Creative Malaysia Training Center
Creative Malaysia Training Center
Creative Malaysia Training Center
Creative Malaysia Training Center
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Management & Leadership

Creative Thinking, Problem Solving And Decision Making

  REF: Ml1609  DATES: 12 - 16 Jul 2021  (One Week)  VENUE: Malaysia (Kuala Lumpur)-Grand Millenium Hotel


Problem Solving & Decision Making is an interactive, out- come-focused workshop that blends team development with rational and creative critical thinking processes to create a comprehensive approach to problem solving, decision making, and planning. Over sixty percent of this program involves participants in learner-driven activities and on-the-job application. The course offers a dynamic blend of instructor presentation, on-the-work-related concerns brought by participants. Principles of teamwork and effective meeting management are practiced by participants throughout the workshop.


Upon completion of this course the participant will be able to:

  • Identify the need for and successfully execute Cause Analysis (three types), Creative Problem Solving, Decision Making and the Anticipating Problems and Planning processes.
  • Demonstrate critically important Group Effectiveness and Teamwork skills.
  • Increase creativity in problem solving by pushing through mental roadblocks and broadening existing thinking to create innovative ideas and solution.
  • Separate complex problem into prioritized, manageable concerns using the Situation Analysis process question.
  • Resolve fully, or partially one or more work-related concerns.
  • Create an Action Plan to further develop Problem Solving & Decision Making skills in the context of work-related issues.

Who Should attend:

This program is designed for anyone who is responsible for

  • Resolving issues quickly and accurately. 
  • Developing innovative solutions to problems. 
  • Utilizing excellent judgment in decision making.
  • Following through with successful implementation of solution.
  • The adaptability levels from senior managers wanting to enhance their critical thinking skills to front-line staff who have had little experience with problem solving training. Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an important course for those who believe that change, and new, improved ways of doing things, are the way forward for the success of organizations in the 21st century.

Out Lines:

Day 1:

  • The Power Of Positive Thinking
  • The key barriers to creativity
  • The need for creativity
  • How to stimulate yourself to think more creatively. 
  • How to evaluate and select creative ideas
  • Winner & Loser Behavior

Day 2:

  • (Owning) The Problem
  • Problem Solving & Decision Making Process
  • Categorizing The Problem
  • Convergent & Divergent Problem
  • Problem Solving Techniques
  • Bene ts of Using Systematic Problem Solving
  • Techniques
  • n De ning The Problem
  • n Looking at The Root Causes of The Problem 
  • n The Fishbone Diagram
  • n Review of Problem Solving Techniques

Day 3:

  • Creative Thinking & Decision Making
  • Brainstorming
  • Analytical & Creative Thinking
  • Lateral Thinking
  • Idea Spurring' Questions

Day 4 :

  • Criteria For Decision Making
  • Problem Solving & Decision Making Exercise 
  • A Six Step Problem Solving Method

Day 5:

  • Problem Solving & Decision Making Exercise
  • Putting It Into Practice 
  • Convocation (event end and distribution of certificates)
12 - 16 Jul 2021
COURSE Duration
One Weeks
Malaysia (Kuala Lumpur)
Grand Millenium Hotel