Creative Malaysia Training Center
Creative Malaysia Training Center
Creative Malaysia Training Center
Creative Malaysia Training Center
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Project, Contract & Procurement

Resolving Contractual Claims And Disputes

  REF: PP1837  DATES: 28 Oct - 1 Nov 2019  (One Week)  VENUE: Malaysia (Kuala Lumpur)-Grand Millenium Hotel


Program Objectives:

By the end of the program, participants will be able to:

  • Identify and avoid causes for contractual claims and change orders.
  • Recognize the different types of claims and how to prevent and/or deal with each type.
  • Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation.
  • Practice and discuss, through a project, all aspects of handling and resolving contractual claims and change orders.


This Program is designed for:

All those involved in implementing contracts and handling claims and change orders; also those involved in any step of contract preparation/ administration for them to appreciate the importance of a well prepared contract. This program is worth 25 NASBA CPEs..

Program Outline:

Why Claims Occur - The Red Flags

  • Situations Causing Costly Claims
  • Contractor Practices that Cause Claims
  • Owner Practices that Cause Claims
  • Causes Associated with: Contract Documents, Contract Awards, Contract Administration and Claim Settlement Procedures and Practices

Contractors Objectives

  • Profits
  • Fair and Unfair Practices
  • Keeping Records

Contracts in Progress

  • Avoiding Problems
  • Know Your Contract
  • General and Special Terms


  • Nature of Claims
  • Types of Claims
  • Claims Process

Quantification of Damages

  • Types of Damages
  • Liquidated Damages
  • Actual Damages
  • Other Considerations

Dispute Resolution

  • Negotiation
  • Arbitration
  • Litigation
  • Alternative Dispute Resolution (ADR)

Case Study

  • Factual Background of the Project
  • The Project Events
  • Discussion of the Project; Problems and Responsibilities


28 Oct - 1 Nov 2019
COURSE Duration
One Weeks
Malaysia (Kuala Lumpur)
Grand Millenium Hotel